Refund Policy — When Can You Request a Refund?

At ShareMySub, our goal is to make subscription sharing smooth, safe, and fair for everyone. Refunds may be granted in specific, verifiable cases as outlined below:

✅ You Can Request a Refund If:

1. Access Not Provided
   You paid for a subscription, but:
   
   • Access was not granted within 24 hours, or
   • You never received valid login or invite details, or
   • You were added and removed immediately without explanation.
2. Verified Technical Issues
   You received access, but the service was:
   
   • Non-functional (e.g., login fails, doesn’t work in your country), and
   • Our team couldn’t resolve the issue within 48 hours.
3. Misleading Subscription Offer
   The plan details did not match the listing. Examples:
   
   • Shared access was for the wrong country or region
   • You received fewer slots or screens than advertised
   • The plan type was different (e.g., Standard instead of Premium)
4. Unjustified Removal
   You were removed from the subscription before your access period expired, and the Owner failed to give a valid reason or replace your access.
5. Within 24-Hour Window
   You changed your mind or found a problem within 24 hours, and access was not yet used.

❌ Refunds Cannot Be Granted If:

1. You Leave Voluntarily
   If you choose to leave a working subscription before your term ends — and the Owner met all obligations — you are not eligible for a refund.
2. Personal Dissatisfaction
   Refunds are not granted if:
   
   • The service works but content didn’t meet your expectations
   • You subscribed just to try it
   • You changed your mind after using the service
   • You preferred a different version or platform
3. End-of-Cycle Issues
   If:
   
   • The subscription is already expired, or
   • You raise a refund request with less than 48 hours left, a refund will not be issued — even if a problem occurred late in the term.